Technical Support Services
In today’s fast-paced environments, many work teams don’t have time to wait for technical services to investigate and troubleshoot problems on the fly. CCOMM provides pro-active support services to provide regular maintenance tasks that ensure systems are fully operational and working properly. Problems are addressed before end users even notice, reducing technical down times.
Around the Clock Support
When problems do arise, particularly in business critical environments, you need to know that support is on hand instantly; our fast response teams have you covered. We can offer 24-hour emergency support though our Helpdesk services, which is further enhanced by our onsite problem resolution team to give you complete confidence and peace of mind. We have made it our business to deliver effective, long-term protection for your investment, to extend the working life of you audio-visual systems and save you money.
Support packages available
- Full business 24hr Rapid – telephone remote support, with onsite engineer 24hr service
- Full business SLA – telephone support with onsite engineer 8×5
- Parts and Service – ad hoc engineer with parts cache
- Tailored service offerings available
Technical services provide the following as part of our maintenance packages:
- Live Assist
- Helpdesk support services
- Onsite Callouts – technician rapid response
- Ad hoc support
Preventative Support
- Scheduled Planned Preventative Maintenance (PPM)
- Lifecycle hardware management
- Repairs management procedure
- Hardware spares (loans available)
- Reporting
Contact Us for a no obligation estimate to take a load off your shoulders and help support your enterprise meeting spaces, auditoriums, training centres, experience centres, control rooms and video communications infrastructure.
