Integrated Operations enables optimized execution and smarter decisions by integrating people, work processes and technology. In practice, this is facilitated through strategic access to real-time information, effective use of integrated collaborative technologies and harnessing cross-disciplinary organization-wide expertise regardless of geographic location.
COMM specializes in integrated operations centre (IOC) design and technical implementation. In some cases your emergency operations centre, network operations centre or security operations centre may form part of your IOC, in which case our specific expertise will be particularly invaluable.
Answering the Call for Integration Services
Clearly, the journey to define the vision for, plan, design, and implement an integrated operations centre (IOC) is an involved process bringing together many internal and external teams and experts. One certainty is that the project simply does not come together without the bench strength of a technology integration team. The experts at CCOMM are one component of the complete team of specialists required, and we are proud of the partnerships we have developed over the years to bring cohesive value to each stage of an IOC project.
Perfect Mix of Skills to Support the Modern IOC
The skill-set necessary to support an integrated operations centre project from a technology integration perspective extends beyond knowledge of hardware and end-point solutions traditionally native to our industry.
The project team will require more in-depth expertise with infrastructures beyond layer 1, to layer 2 and layer 3 and the aptitude to effectively drive the planning and design forward with a diverse group of stakeholders. This includes premise and virtualized server teams, unified communications, infrastructure design, facility planners, operations leaders, application management, security and risk management teams with their policies and procedures, end users and process operators with unique functional requirements as well as general contracting and project office personnel. This requires an exceptional depth of talent considering the necessary scope of work. This is one reason you will choose to partner with CCOMM on your journey to design and implement an integrated operations centre.
A Comprehensive Approach to Integrated Operations Projects
CCOMM does not start with the technology and work to find a home for it in your IOC. The reality is the complete opposite.
Every operation has unique requirements, existing processes, applications, and outcomes. Beyond our consideration of the existing operating model we’re then dealing with the incorporation of strategic digital transformation objectives and the full array of mandates derived from the project itself. The existing state and the future state are evaluated critically before any appropriate technical integration solutions are even considered.
Once there we’re working to leverage existing tools and end up with the simplest and most effective method of seamless integration to arrive at the purest vision of, and best design for the IOC.
Full Breadth of the Latest Technologies and Solutions
Our clients have the luxury of taking advantage of our expertise across multiple proven technologies. We are the experts in integrated operations solutions that harness the power of your network and existing data.
Facilitating data visualization across seamless canvasses and incorporating communications and integrated data sharing can enable fluid workflows essential to speedy decision making and execution of tasks.
Optimized, redundant environments following strict security protocols ensure your critical workspaces are resilient and can perform effectively under a vast range of conditions.
Automation can be applied to optimize aggregated views of complimentary data, reports, asset statuses or situational conditions and collaboration with experts to enable step-change enhancements to your operational effectiveness.
Well-designed audio technologies for workstation or console communications, sheltered zones, distributed audio, alerts and alarms as well as acoustical treatments can all deliver the best experience across the IOC environment for all operators, supervisors and facility personnel.
The options available to us to support your project are extensive. To get started, arrange a call with our team today to begin your integrated operations planning!
Contact CCOMM to find out what we can do with your business requirements.